Policies and Procedures
Notice: Please be aware that due to high incidences of online fraud, people in the following
countries may be asked to send in notarized, original copies of their documents: Malaysia,
Thailand, Singapore, Indonesia, Russia, Nigeria, India, Pakistan and the
Furthermore, we are unable to offer services to the following
* Democratic Republic of the Congo
* Equatorial Guinea
* Montana, USA
SECTION ONE: INDEPENDENT AFFILIATE STATUS
1.01 BECOMING AN INDEPENDENT AFFILIATE
An applicant becomes an Independent
Affiliate ("Independent Sales Representative") of International Markets Live, Inc. when the applicant's
completed Application and Agreement has been received and accepted by the Company, by Internet or by
mail, at its Home Office. Company reserves the right to decline any Agreement for any reason, at its
Independent Affiliate uses his/her best effort to promote and sell products
and services of Company to consumers pursuant to the Agreement contained within these Policies and
Procedures and Terms and Conditions. In doing so, Independent Affiliate will maintain the high standards
of honesty, and integrity and business ethics when dealing with Consumers, Company or other Company
1.02 MEMBERSHIP FEES, CHARGES AND/OR PURCHASES
An initial fee, charge and/or purchase may required to become an Independent Affiliate. As an
Independent Affiliate, you agree to pay and authorize automatic, recurring, billing of the membership
fee by any available payment methods, until cancelled. Any automatic, recurring, billing of the
membership fee is not refundable and will not be prorated. You authorize Company to initiate debit
entries from the account provided and for the membership fee, as well as any other purchases made on the
1.03 INDEPENDENT AFFILIATES OBLIGATIONS & RIGHTS
Affiliates are authorized to sell Company products and services and to participate in the Independent
Affiliate Compensation Plan. Independent Affiliates may sponsor new Independent
1.04 LEGAL AGE
Independent Affiliates must be of legal age in
the state / province / country of their residence.
couple sharing Independent Affiliate entity divorces or separates, Company will continue to pay
commission checks in the same manner as before the divorce or separation until it receives written
notice signed by both parties or a court decree which specifies how future commission checks should be
paid, provided and if applicable, the couple has complied with the requirements of Section
1.06 CORPORATIONS, PARTNERSHIPS & TRUSTS
partnerships, limited liability companies or other forms of business organizations or trusts may become
Independent Affiliates of Company when the Agreement is accompanied by a federal ID number.
Shareholders, directors, officers, partners, members, beneficiaries and trustees, as applicable of
Independent Affiliate entity must agree to hold such title, and Company will hold each personally liable
and bound by the Agreement and these Policies and Procedures and Terms and Conditions.
FICTITIOUS OR ASSUMED NAMES
A person or entity may not apply as Independent Affiliate
using a fictitious or assumed name.
1.08 INDEPENDENT AFFILIATE STATUS
Independent Affiliates are Independent Contractors responsible for determining their own activities
without direction or control by Company. They are not franchisees, joint venture, partners, employees or
agents of Company and are prohibited from stating or implying, whether orally or in writing, otherwise.
Independent Affiliates have no authority to bind Company to any obligation. Company is not responsible
for payment or co-payment of any employee benefits. Independent Affiliates are responsible for
liability, health disability and worker's compensation insurance. Independent Affiliates set their own
hours and determine how to conduct business, subject to Company Agreement, the Policies and Procedures
and Terms and Conditions.
As Independent Contractors,
Independent Affiliates will not be treated as franchisees, owners, employees or agents of Company
for federal or state tax purposes including, with respect to the Internal Revenue Code, Social Security
Act, federal unemployment act, state unemployment acts or any other federal, state, or local statute,
ordinance, rule or regulation. At the end of each calendar year, Company will issue to each
Independent Affiliate an IRS Form 1099, as required by law, or other applicable documentation for
non-employee compensation as an Independent Affiliate.
1.10 INDEPENDENT SALES
REPRESENTATIVE IDENTIFICATION NUMBER
Independent Affiliates are required by federal
law to obtain a Social Security number or Federal ID number. Independent Affiliates will be
identified by this number, or a company assigned number, for purposes of Company's business. The
Independent Affiliate Identification Number must be placed on all orders and correspondence with the
1.11 LEGAL COMPLIANCE
Independent Affiliates must comply with
all federal, state and local statutes, regulations and ordinances concerning the operation of their
business. Independent Affiliates are responsible for their own managerial decisions and expenditures including
all estimated income and self-employment taxes.
1.12 NO EXCLUSIVE
No franchise is granted and there are no exclusive territories for sales
or sponsoring purposes. No geographical limitations exist on sponsoring or selling within the
United States; provided, however, that Company reserves the right not to sell product or services
or contract with Independent Affiliates in specified states / provinces within United States.
SECTION TWO: TERM & RENEWAL
Subject to the terms of Section 4.01, the Agreement shall have a term
which shall begin on the date of acceptance by Company and end one year from the date thereof (the
Independent Affiliates must renew
annually, on the Anniversary Date and Independent Affiliate has the right to decline to accept any
renewal at its sole discretion. Company may require that Independent Affiliates execute a new Agreement
upon renewal. Independent Affiliates not renewing by the renewal date shall be deemed to have
voluntarily terminated their Independent Affiliate relationship with Company, and thereby lose
their Independent Affiliate entity, all sponsorship rights, their position in the Compensation Plan and
all rights to commissions and bonuses. Independent Affiliates who fail to renew their Independent
Affiliate status may not reapply under a new sponsor for three (3) months after
SECTION THREE: SPONSORSHIP
3.07 CROSS RECRUITING WITHIN INTERNATIONAL MARKETS LIVE INC.
Independent Affiliates may sponsor other Independent Affiliates
into Company's business. Independent Affiliates must ensure that each potential new Independent
Affiliate has reviewed and has had access to the current Policies and Procedures, Terms and Conditions
and Compensation Plan prior to or when giving the individual an Agreement.
If an applicant submits multiple Independent Affiliates which list
different sponsors, only the first completed Agreement received by Company will be
3.03 TRAINING REQUIREMENT
A Sponsor must maintain an
ongoing professional leadership association with Independent Affiliates in his or her organization and
must fulfill the obligation of performing a bona fide supervisory or sales function in the sale or
delivery of products and services.
3.04 INCOME CLAIMS
Affiliates must truthfully and fairly describe the Compensation Plan. No past, potential or actual
income claims may be made to prospective Independent Affiliates, nor may Independent Affiliates use
their own incomes as indications of the success assured to others. Commission checks may not be used as
marketing materials. Independent Affiliates may not guarantee commissions or estimate expenses to
3.05 TRANSFER OF SPONSORSHIP
The company does not permit the
transfer of sponsors. Network Marketing is a business of creating relationships. Once an Independent
Affiliate is sponsored, the company believes in maximum protection of that relationship. The only
exception is upon prior written approval of Company to correct ethical violations as determined at
the sole discretion of Company.
3.06 CROSS SPONSORING
Affiliate may not sponsor, or attempt to sponsor, any non personally sponsored Independent Affiliates in
any other Network Marketing Company or Trading education Company. In addition, no Independent
Affiliate may participate in any action that causes another Independent Affiliate to be sponsored
through someone else into another network marketing company.
An Independent Affiliate may not recruit, or attempt to sponsor, any non-personally sponsored Independent Affiliate/Customer, that are active or inactive, in International Markets Live Inc. (IML), for less than six (6) months. Cross Recruiting another Independent Affiliate/Customer, will have a mandatory suspension of thirty (30) days, and commissions and/or bonuses will be forfeited. The suspension will precede an investigation, which may result in termination of the Independent Affiliate. IML has a Zero Tolerance Policy, both for Cross Recruiting and Cross Sponsoring.
SECTION FOUR: RESIGNATION/TERMINATION
4.01 VOLUNTARY RESIGNATION
a) Independent Affiliate may voluntarily terminate his
or her Independent Affiliate status by failing to renew or by sending thirty (30) days written notice of
such resignation or termination to Company. Voluntary resignation is effective upon receipt of such
notice by Company.
b) Independent Affiliate who resigns or terminates their Independent Affiliate
status may reapply as Independent Affiliate, three (3) months after resignation.
Independent Sales Representative may be suspended for violating the terms
of his or her Agreement, which includes these Policies and Procedures, the Terms and Conditions and
the Compensation Plan and other documents produced by Company. When a decision is made to suspend
Independent Sales Representative, Company will inform the Independent Sales Representative in writing
that the suspension has occurred effective as of the date of the written notification, the reason
for the suspension and the steps necessary to remove such suspension (if any). The suspension
notice will be sent to the Independent Sales Representatives "address on file" pursuant to the notice
provisions contained in the Policies and Procedures and Terms and Conditions. Such suspension may or may
not lead to termination of the Independent Sales Representative as so determined by Company at its sole
discretion. If the Independent Sales Representative wishes to appeal, Company must receive such appeal
in writing within fifteen (15) days from the date of the suspension notice. Company will review and
consider the suspension and notify the Independent Sales Representative in writing of its decision
within thirty (30) days from the date of the suspension notice. The decision of Company will be final
and subject to no further review. Company may take certain action during the suspension period,
including, but not limited to, the following:
a) Prohibiting the Independent Sales
Representative from holding himself or herself as Independent Sales Representative or using any of
Company's proprietary marks and/or materials;
b) Withholding commissions and bonuses that are due
the Independent Sales Representative during the suspension period;
c) Prohibiting the Independent
Sales Representative from purchasing services and products from Company; and/or;
d) Prohibiting the
Independent Sales Representative from sponsoring new Independent Sales Representatives, contacting
current Independent Sales Representatives or attending meetings of Independent Sales
If Company, at its sole discretion, determines that the violation which caused the
suspension is continuing, and has not satisfactorily been resolved or a new violation involving the
suspended Independent Sales Representative has occurred, the suspended Independent Sales Representative
may be terminated.
Independent Sales Representative may
be immediately terminated for violating the terms of his or her Agreement, which includes these Policies
and Procedures, Terms and Conditions and the Compensation Plan and other documents produced by Company
upon written notice. Company may terminate a violating Independent Sales Representative without
placing the Independent Sales Representative on suspension, at Company's sole discretion. When the
decision is made to terminate Independent Sales Representative, Company will inform the Independent
Sales Representative in writing at the address in the Independent Sales Representative's file that the
termination has occurred.
If Independent Sales Representative
wishes to appeal the termination, Company must receive the appeal in writing within fifteen (15) days
from the date of notice of termination. If no appeal is received within the fifteen (15) day
period, the termination will automatically be deemed final. If Independent Sales Representative
files a timely notice of appeal, Company will review the appeal and notify the Independent Sales
Representative of its decision within ten (10) days after receipt of the appeal. The decision of
Company will be final and subject to no further review. In the event the termination is not rescinded,
the termination will remain effective as of the date stated in the original termination
4.05 EFFECT OF TERMINATION
Immediately upon termination, the
terminated Independent Sales Representative:
a) Must remove and permanently discontinue the use of
the trademarks, service marks, trade names and any signs, labels, stationary or advertising referring to
or relating to any product, plan or program of Company.
b) Must cease representing themselves as
Independent Sales Representative of Company;
c) Loses all rights to his or her Independent Sales
Representative position in the Compensation Plan and to all future commissions and earnings
d) Must take all action reasonably required by Company relating to
protection of Company's confidential information. Company has the right to offset any amounts owed by
Independent Sales Representative to Company including, without limitation, any indemnity obligation
incurred pursuant to Section 11.01 herein, from commissions or other compensation due to the Independent
The acceptance of any
reapplication of a terminated Independent Sales Representative or the application of any family member
of a terminated Independent Sales Representative shall be at the sole discretion of Company and can be
4.07 STATE LAWS
Where state laws on termination are inconsistent
with this policy, the applicable state law shall apply.
SECTION FIVE: TRANSFERABILITY
5.01 ACQUISITION OF BUSINESS
Any Independent Sales Representative desiring to
acquire an interest in another Independent Sales Representative's business must first terminate his or
her Independent Sales Representative status and wait three (3) months before becoming eligible for such
a purchase. All such transactions must be fully disclosed and must be approved by Company in
5.02 TRANSFERS OF INDEPENDENT SALES REPRESENTATIVES
expressly set forth herein, Independent Sales Representative may not sell, assign or otherwise transfer
his or her Independent Sales Representative entity (or rights thereof) to another Independent Sales
Representative or to an individual which has an interest in Independent Sales Representative entity.
Notwithstanding the foregoing, Independent Sales Representative may transfer his or her Independent
Sales Representative entity to his or her sponsor, subject to the conditions of Section 5.03 and 5.07.
In such an event, the sponsor's entity and the transferring Independent Sales Representatives entity
shall be merged into one entity.
5.03 CONDITIONS TO TRANSFERABILITY
Independent Sales Representatives may not sell, assign, merge or transfer his or her Independent Sales
Representative entity (or rights thereto) without the prior written approval of Company and compliance
with the following conditions:
a) Company possesses the right of first refusal with respect to any
sale, assignment, transfer or merger of any Independent Sales Representative entity. Independent
Sales Representative wishing to sell, assign, transfer or merge his or her Independent Sales
Representative entity must first provide Company with the right and option to make such a purchase or
receive such transfer in writing on the same terms and conditions as any outstanding or intended offer.
Company will advise the Independent Sales Representative within ten (10) business days after receipt
of such notice of its decision to accept or reject the offer. If Company fails to respond within the ten
(10) day period or declines such offer, the Independent Sales Representative may make the same offer or
accept any outstanding offer which is on the same terms and conditions as the offer to Company to any
person or entity who is not Independent Sales Representative, married to, or a dependent of Independent
Sales Representative or who has any interest in Independent Sales Representative;
b) The selling
Independent Sales Representative must provide Company with a copy of all documents which detail the
transfer, including, without limitation, the name of the purchaser, the purchase price and terms of
purchase and payment;
c) An office administration transfer fee of $100.00 must accompany the
d) The documents must contain a covenant made by the selling Independent Sales
Representative for the benefit of the proposed purchaser not to compete with the purchaser or attempt to
divert or sponsor any existing Independent Sales Representative for a period of one (1) year from
the date of the sale or transfer;
e) Upon a sale, transfer or assignment being approved in writing
by Company, the buying Independent Sales Representative must assume the position and terms of agreement
of the selling Independent Sales Representative and must execute a current Agreement and all such other
documents as required by Company; and
f) Company reserves the right, at its sole discretion, to
stipulate additional terms and conditions prior to approval of any proposed sale or transfer. Company reserves
the right to disapprove any sale or transfer, where allowed by law.
If it is determined, at Company's sole discretion, that Independent Sales
Representative entity was transferred in an effort to circumvent compliance with the Agreement, the
Policies and Procedures, Terms and Conditions or the Compensation Plan, the transfer will be declared
null and void. The Independent Sales Representative entity will revert back to the transferring
Independent Sales Representative, who will be treated as if the transfer had never occurred from the
reversion day forward. If necessary and at Company's sole discreton, appropriate action, including,
without limitation, termination, may be taken against the transferring Independent Sales Representative
to ensure compliance with the Policies and Procedures and Terms and Conditions.
Notwithstanding any other provision of this Section, upon the death of
Independent Affiliate, the Independent Affiliate-ship will pass to his or her successors in interest as
provided by law. However, Company will not recognize such a transfer until the successor in
interest has executed a current Agreement and submitted certified copies of the death certificate, will,
trust or other instrument required by Company. The successor will thereafter be entitled to all the
rights and be subject to all the obligations of a Company Independent Affiliate.
Any Independent Affiliate who transfers his or her Independent Affiliate
Center must wait for three (3) months after the effective date of such transfer before becoming eligible
to reapply to become an Independent Affiliate.
5.07 TRANSFERABILITY OF SPONSORSHIP
WHEN AN AFFILIATE IS CANCELLED OR INACTIVE AND HAS PERSONAL AFFILIATES LEFT WITHOUT A
When an Independent Business Owner (IBO) cancels his/her subscription with
IML, and/or becomes inactive as per IML Policies and Procedures, the IBO has three (3) months to renew
his/her subscription with IML and maintain his/her position within the Matrix. The IBO may be
experiencing financial, personal, and/or any other difficulties, which cause the cancellation, for a
period of time, of his/her subscription with IML. The three (3) months period will provide the sponsor,
of the cancelled and/or inactive IBO, time to work with him/her directly to renew its subscription with
IML and reactivate. If after the three (3) month period, the cancelled and/or inactive IBO does not
renew his/her subscription, their position in the Matrix is forfeited, and any personal IBO will be
rolled up to the next active upline IBO, who will become the new sponsor, and would therefore qualify
for 100% Check Match Bonus and Infinity Bonus, as outlined in the Compensation Plan.
SECTION SIX: PROPRIETARY INFORMATION
6.01 CONFIDENTIALITY AGREEMENT
During the term of the Agreement, Company may supply
to Independent Affiliates confidential information, including, but not limited to genealogical and
Downline reports, customer lists, customer information developed by Company or developed for and on
behalf of Company by Independent Affiliates (including, but not limited to, credit data, customer and
Independent Affiliate profiles and product purchase information), Independent Affiliate lists,
manufacturer and supplier information, business reports, commission or sales reports and such other
financial and business information which Company may designate as confidential. All such information
(whether in written or electronic format) is proprietary and confidential to Company and is transmitted
to Independent Affiliates in strictest confidence on a "need to know" basis for use solely in
Independent Affiliates business with Company. Independent Affiliates must use their best efforts to keep
such information confidential and must not disclose any such information to any third party, or use
this information for any non-company activity directly or indirectly while an Independent Affiliate and
Independent Affiliates must not use the information to compete with Company or for any
purpose other than promoting Company's program and its products and services. Upon expiration,
non-renewal or termination of the Agreement, Independent Affiliates must discontinue the use of such
confidential information and promptly return any confidential information in their possession to
6.02 COPYRIGHT RESTRICTIONS
With respect to product purchases
from Company, Independent Affiliates must abide by all manufacturers' use restrictions and copyright
6.03 VENDOR CONFIDENTIALITY
Company's business relationships
with its vendors, manufacturers and suppliers are confidential. Independent Affiliates must not
contact, directly or indirectly, or speak to, or communicate with any supplier or manufacturer of
Company except at Company sponsored events at which the supplier or manufacturer is present at the
request of Company.
SECTION SEVEN: TRADEMARKS, LITERATURE & ADVERTISING
Companies name trademarks, service marks and copyrighted materials
are owned by the Company. The use of such marks and materials must be in strict compliance with
these Policies and Procedures.
7.02 ADVERTISING & PROMOTIONAL
Only the promotional and advertising materials produced by Company or approved
in advance in writing by Company may be used to advertise or promote an Independent Affiliate's business
or to sell products and services of Company. Company's literature and materials may not be
duplicated or reprinted without the prior written permission.
7.03 USE OF COMPANY
Independent Affiliates may use the name of Company only in the following format:
"Independent Affiliate for International Markets Live, Inc.".
7.04 STATIONERY AND
Independent Affiliates are not permitted to "create" their own
stationery, business cards or letterhead graphics, if Company's trade name or trademarks are used. Only
the approved Company's graphics version and wording are permitted; letterhead, envelopes and business
cards must be ordered using the online/stationery order form.
Independent Affiliates may not advertise or promote their Independent
Affiliate business or Company's business, products or marketing plan or use Company's name in any electronic
media or transmission, including on the Internet via web sites or otherwise, without the prior
written approval of Company's legal department.
7.06 TELEPHONE LISTING
Independent Affiliates are not permitted to use Company's trade name in advertising their telephone and
telecopy numbers in the white or yellow page sections of the telephone book. Independent Affiliates are
not permitted to list their telephone numbers under Company's trade name without first obtaining
Company's prior written approval. If approval is granted for an "800" listing, it must be stated in
the following manner: "Independent Affiliate for Company".
Independent Affiliates may not answer the telephone by saying "International
Markets Live, Inc.," or in any other manner that would lead the caller to believe that he or she has
reached the offices of the Company.
7.08 IMPRINTED CHECKS
Affiliates are not permitted to use Company trade name or any of its trademarks or service marks on
their business or personal checking accounts.
7.09 MEDIA INTERVIEWS
Independent Affiliates are prohibited from granting radio, television, newspaper tabloid or
magazine interviews or using public appearances, public speaking engagements, or making any type of
statement to the public media to publicize the Company, its products or Company businesses, without
the express prior written approval of Company. All media inquiries should be in writing and referred to
Company's corporate office, legal department.
endorsements by a Company officer or administrator or third party may be asserted, except as expressly
communicated in Company literature and communications. Federal and state regulatory agencies do not
approve or endorse direct selling programs. Therefore, Independent Affiliates may not represent or
imply, directly or indirectly, that Company's programs, products or services have been approved or
endorsed by any governmental agency.
Affiliates may not produce or reproduce for sale or personal use products sold by Company or any
Company-produced literature, audio or video material, presentations, events or speeches, including
conference calls. Video and/or audio taping of Company meetings and conferences is strictly
7.12 REPACKAGING PROHIBITED
Independent Affiliates may not
repackage products or materials of Company.
Independent Affiliates, as Independent Contractors, are encouraged to
distribute information and direction to their respective Downlines. However Independent Affiliates must
identify and distinguish between personal communications and the official communications of
SECTION EIGHT: PAYMENT OF COMMISSIONS
8.01 BASIS FOR COMMISSIONS
Commissions and other compensation cannot be paid until
a completed Agreement has been received and accepted by Company. Commissions are paid ONLY on the sale
of Company services and products. No commissions are paid on the purchase of Sales materials or for
Sponsoring Independent Affiliates. In order to receive commissions on products and services sold,
Company must have received and accepted an Agreement prior to the end of the commission period in which
the sale is made.
8.02 COMMISSION PERIOD
A business period refers to the
time period opening on the first (1st) day of the commission period and extending up until order entry
closes on the last business day of the period (5:00 p.m.). Company offices are open Monday through
Friday 9 a.m.-5 p.m., with the exception of certain holidays as posted by Company.
Commissions are paid to "qualified" Independent Affiliates as
defined within the Compensation Plan. Independent Affiliates must consult the Compensation Plan for a
detailed explanation of the benefits, commission structure and requirements of the Compensation
8.04 OFFSET OF COMMISSIONS
Any commissions or bonuses earned and
paid on products returned is the obligation of and must be repaid to Company by Independent Affiliates
earning such commissions. Company has the right to offset such amounts against future commissions
and other compensation paid or owed to such Independent Affiliates who received commissions.
8.05 PAYMENT OF BONUSES AND COMMISSIONS
In order for any member or independent
affiliate to receive any bonuses or commissions from the Company, the member or independent affiliate
must be "Active" and in "Good Standing". "Active" refers to a member or independent affiliate that is
paying their monthly subscription and using the products and services of the Company on a regular basis.
"Good Standing" refers to a member or independent affiliate that does not owe any monies to the Company.
8.06 INACTIVE EWALLET
If the Independent Affiliate has not logged into his/her IML eWallet account within ninety (90) days,
even if his/her IML account is still open, any and all funds in his/her IML eWallet account will be
forfeited and returned to IML.
SECTION NINE: PURCHASE & SALE OF SERVICES
9.01 PAYMENT OPTIONS
Payments made by credit card may be subject to up to a 24 hour
hold during this period we cannot guarantee your placement in the referral network until payment is
authorized. If an underpayment is made, the order will not be processed until the full amount is
received by Company. If an overpayment is made, Company will process the order and issue a credit to
Independent Affiliate's account, which will automatically refund on the next commission check paid to
Independent Affiliate. Orders will not be processed if cancellation of a credit card is made. Orders for
services are not effective until accepted by Company.
All promotional items which bear Company name or logo must be purchased solely
from Company unless prior written permission is obtained from Company.
Independent Affiliates may make no claim, representation or warranty concerning
any service of Company, except those expressly approved in writing by Company or contained in official
9.04 FAX BLASTS, SPAMMING
Fax blasting and unsolicited
e-mailing (SPAMMING) is prohibited.
SECTION TEN: GUARANTEE & REFUND POLICY
10.01 MONEY BACK GUARANTEE
The Company offers a seven (7) day, 100% Money Back, and
Satisfaction Guarantee to all subscribers. The seven (7) days, 100% Money Back Guarantee, starts from
the date of purchase, includes weekends, and only applies to the initial purchase of a Gold or Platinum
Package. If a subscriber is dissatisfied with the service for any reason, the subscriber may receive a
refund within seven(7) days of the subscriber's initial purchase, for a full refund of the purchased
price. All other warranties and guarantees are disclaimed. After seven(7) days, your purchase will no
longer be refundable.
The Company offers a seven (7) days Money Back Guarantee for all
subscription payments made to IML. This includes the date the subscription is due, includes weekends,
and only applies to monthly subscription ("Autoship") payments. If a subscriber is dissatisfied
with the service for any reason, the subscriber may receive a refund within seven (7) days of the
subscriber's monthly subscription, for a full refund of the subscription price. All other warranties and
guarantees are disclaimed. After seven (7) days, your purchase will no longer be
Except as expressly stated
herein, Company makes no warranty or representation as to the merchantability, fitness for a
particular purpose, workmanship or any other warranty concerning any product or service purchased from
or through Company.
10.03 BUYER'S RIGHT TO CANCEL
Federal law grants a
buyer the right to cancel certain sales without penalty prior to midnight of the third business day
after the transaction. This rule covers retail consumer sales of $25.00 or more that occur away from the
seller's main office. Independent Affiliates must orally inform the buyer of the three-day right to
cancel at the time the buyer purchases the goods and deliver 2 three-day cancellation notices to every
SECTION ELEVEN: GENERAL PROVISIONS
11.01 INDEMNITY AGREEMENT
Each and every Independent Affiliate agrees to indemnify
and hold harmless Company, its shareholders, officers, directors, employees, agents and successors in interest
from and against any claim, demand, liability, loss, cost or expense including, but not limited to,
court costs and attorneys' fees, asserted against or suffered or incurred by any of them, directly or
indirectly arising out of or in any way related to or connected with allegedly or otherwise, the
Independent Affiliates (a) activities as Independent Affiliate; (b) breach of the terms of the
Agreement; and/or (c) violation of or failure to comply with any applicable federal, state or local law
11.02 PROCESSING CHARGES
Company reserves the right to
institute a processing charge for commission checks and/or genealogy requests.
Independent Affiliates may not promote or sell another company's
services at functions organized to feature Company and it's products/services. Independent Affiliates
are not restricted from selling the services and products of other companies, however promotion of any
other companies' services, products and/or business programs to Company Independent Affiliates or
Customers is strictly prohibited.
To the extent permitted
by law, Company shall not be liable for, and each Independent Affiliate releases Company from, and
waives all claims for any loss of profits, indirect, direct, special or consequential damages or
any other loss incurred or suffered by Independent Affiliate as a result of (a) the breach by
Independent Affiliate of the Agreement and/or the Terms and Conditions and/or the Policies and
Procedures; (b) the operation of Independent Affiliate's business; (c) any incorrect or wrong data or
information provided by Independent Affiliate; or (d) the failure to provide any information or data
necessary for Company to operate its business, including, without limitation, the enrollment and
acceptance of Independent Affiliate into the Compensation Plan or the payment of commissions and
Company encourages all Independent Affiliate
to keep complete and accurate records of all their business dealings.
Company shall not be responsible for delays or failure in performance caused
by circumstances beyond a party's control, such as but not limited to: fire, flood, earthquake, storm,
power outages, labor difficulties, strikes, war, government decrees or orders and/or curtailment of a
party's usual source of supply.
It is the obligation of
every Independent Affiliate to abide by and maintain the integrity of the Policies and Procedures
and Terms and Conditions. If Independent Affiliate observes another Independent Affiliate committing a
violation, he or she should discuss the violation directly with the violating Independent
Affiliate. If the Independent Affiliate wishes to report such violation to Company, he or she must
detail violations in writing only and mark the correspondence "Attention: Legal
Company reserves the right to amend the
Agreement, Policies and Procedures, Terms and Conditions, its retail prices, product and service
availability and the Compensation Plan type at any time without prior notice as it deems
appropriate. By entering into the Independent Affiliate Agreement, an Affiliate agrees to abide by all
amendments or modifications that Company elects to make. Amendments will be communicated to
Independent Affiliate through official Company notifications such as, but not limited to, posting on
Company website, posting in Independent Affiliate back office, e-mail, special mailings or publications.
Amendments are effective and binding upon submission to the Company website. In the event any conflict
exists between the original documents or policies and any such amendment, the amendment will control.
The continuation of an Independent Affiliate business, the acceptance of any benefits under the
Agreement, or acceptance of commissions from the sale of products or services constitutes acceptance of
11.09 NON-WAIVER PROVISION
No obligation or
provision herein, and no custom or practice of the parties at variance with these Policies and
Procedures, shall constitute a waiver of Company's right to demand exact compliance with these Policies
and Procedures. Company's waiver of any particular default by Independent Affiliate shall not affect or
impair Company's rights with respect to any subsequent default, nor shall it affect in any way the
rights or obligations of any other Independent Affiliate. No delay or omissions by Company to
exercise any right arising from a default effect or impair Company's rights as to that or any subsequent
or future default. Waiver by Company can be affected only in writing by an authorized officer of
11.10 GOVERNING LAW
The Agreement and these Policies and
Procedures shall be governed by the laws of New York NY United States.
In the event a dispute arises between the Company and a Independent Affiliate
regarding their respective rights, duties under this agreement, or in the event of a claim of breach of
the Independent Affiliate Agreement, it is agreed that such dispute shall be exclusively resolved
pursuant to binding arbitration under the Commercial Rules of the American Arbitration Association with
arbitration to occur at New York NY United States. The Arbitrator may award, in addition to declaratory
relief, contractual damages and shall award reasonable attorney's fees and costs to the prevailing
party. An award of attorney's fees and costs shall continue through any review, appeal or enforcement of
an arbitration decision. The arbitration decision may be enforced in any court of competent
jurisdiction. This provision shall not be construed so as to prohibit either party from obtaining
preliminary or permanent injunctive relief in any court of competent jurisdiction. The parties each
expressly waive their right to collect consequential, punitive and exemplary damages from the other
11.12 ENTIRE AGREEMENT
The Policies and Procedures are
incorporated into the Agreement and, along with the Terms and Conditions and Compensation Plan,
constitute the entire agreement of the parties regarding their business relationship.
If under any applicable and binding law or rule of any applicable
jurisdiction, any provision of the Agreement, including these Policies and Procedures and
Terms and Conditions, or any specification, standard or operating procedure which Company has prescribed
is held to be invalid or unenforceable, Company shall have the right to modify the invalid or
unenforceable provision, specification, standard or operating procedure or any portion thereof to the
extent required to be valid and enforceable, and the Independent Affiliate shall be bound by any such
modification. The modification will be effective only in the jurisdiction in which it is
11.14 LIMITATION OF DAMAGES
TO THE EXTENT PERMITTED BY LAW,
COMPANY AND ITS INDEPENDENT AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES,
SHALL NOT BE LIABLE FOR, AND INDEPENDENT AFFILIATE HEREBY RELEASE THE FOREGOING FROM, AND WAIVE ANY
CLAIM FOR LOSS OF PROFIT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY ARISE
OUT OF ANY CLAIM WHATSOEVER RELATING TO COMPANY PERFORMANCE, NONPERFORMANCE, ACT OR OMISSION WITH
RESPECT TO THE BUSINESS RELATIONSHIP OR OTHER MATTERS BETWEEN ANY COMPANY AND COMPANY, WHETHER
SOUNDING IN CONTRACT TORT OR STRICT LIABILITY. COMPANY SHALL NOT EXCEED AND IS HEREBY EXPRESSLY
LIMITED TO, THE AMOUNT OF UNSOLD COMPANY SERVICES AND/OR PRODUCTS OF COMPANY OWNED BY THE INDEPENDENT
AFFILIATE AND ANY COMMISSIONS OWED TO THE INDEPENDENT AFFILIATE.
Any communication, notice or demand of any kind whatsoever which either the
Independent Affiliate or Company may be required or may desire to give or to serve upon the other shall
be in writing and delivered by electronic communication whether by telex, telegram, Email or
telecopy (if confirmed in writing sent by registered or certified mail, postage prepaid, return
receipt requested). Any such communication, notice or demand shall be deemed to have been
given or served on the date of confirmed dispatch, if by electronic communication, or on the date
shown on the return receipt or by other evidence if delivery is by mail.
International Markets Live, Inc.
45 Rockefeller Plaza, New York, N.Y / 9 Chapel Place, London, UK
Please note that any inquiries into Rank, Commissions Earnings/Payments,
Placement Requests, 2 and Free Status, and Cancellation/Refund Requests
CANNOT be handled over the phone - You will need to submit a support ticket.